Contact Us
Have a project inquiry or technical question? Feel free to contact us anytime. Our professional sales team will respond to you within 24 hours. Whether it's a bulk purchase, customized requirements, or product inquiries, we are happy to listen and provide feasible solutions.
Let’s get connected
Please feel free to get in touch on the contact details provided below:
Address:Building 2, Taonan Road, Huaxia Ceramic City, Chancheng District, Foshan, Guangdong 528000, China.
Showroom & Sample Display:
Building 2, Taonan Road, Huaxia Ceramic City, Chancheng District, Foshan.
Business Hours: 10:00 AM – 10:00 PM daily.
Manufacturing Plant
No. 32, Nanjiang Avenue, Nanjiang Industrial Park, Dasha Town, Sihui City, Zhaoqing 526200, Guangdong Province, China.Business Hours: 8:00 AM – 6:00 PM (Mon-Sat)
WhatsApp: +86 18565177388
Email:20589466@qq.com
Questions
Frequently Asked Questions
We've compiled answers to the most common questions from overseas buyers. If you have further needs, please feel free to contact us via the form below.
What products does your manufacturing company produce?
As a large-scale source ceramic tile factory located in Zhaoqing, Guangdong, we primarily manufacture and sell a wide range of indoor and outdoor architectural ceramics, including but not limited to: Large-format sintered stone and continuous-vein background walls; Full-body marble tiles and rustic tiles; Outdoor thick tiles and paving stones for plazas and gardens; Wood-look tiles, medium boards, and various custom-sized ceramics. We own multiple intelligent automated production lines and support OEM/ODM branding services.
What is the typical lead time for product delivery?
Lead times depend on your order quantity and specifications. Regular stock products: Usually shipped within 7-15 days after order confirmation and deposit receipt. Customized/OEM products: The production cycle is typically around 20-30 days. We maintain a massive finished goods warehouse in Zhaoqing, enabling us to respond quickly to bulk orders and ensuring your projects stay on schedule.
How do you ensure the quality of your products?
Quality is our lifeline. Our quality control system covers the entire process: Strict raw materials: Using high-purity premium clay and imported glazes. Online monitoring: Fully equipped with intelligent AI visual inspection systems to monitor flatness, size, and color variation in real-time. Physical testing: Each batch undergoes rigorous testing for flexural strength, water absorption, abrasion resistance, and slip resistance before shipment. We guarantee that all shipped products meet international CE certification and ISO 9001 quality management system standards.
What is your return and refund policy?
We value long-term partnerships and adopt a "zero-tolerance" policy on quality issues. Transit damage: If the goods received have obvious damage during transit, please take photos or videos immediately for evidence. After verification, we will free-replace the equivalent quantity in your next order, or negotiate compensation based on actual loss. Severe quality defects: In case of large-scale color variation, deformation, or other manufacturing defects, we will accept returns or exchanges according to the contract terms. (Note: As ceramic tiles are fragile, we recommend conducting random inspections within 7 days of receipt.)